How do I know how many Salesforce licenses I have?
This article shows how to find out how many Salesforce licenses you have, and of those, how many you are currently using.
Note: if you are out of licenses and you want to reallocate an existing user's license, you should NEVER change the name on an existing user's record to another name. You should uncheck the "Active" box on that user, then create a new user for the new person.
Go to Setup and use the Search feature on the top left to search for "Company" and click on "Company Information"
On the Company Information page, scroll down to User Licenses
1. The first column shows the type of Salesforce licenses that you have. Most nonprofits will not have all of the license types listed here. This is just an example. The most typical Salesforce license (i.e. the 10 that are awarded via the grant from the Salesforce Foundation) are the "Salesforce" licenses listed above.
2 - 4. These columns show you how many licenses you have, how many you are using, and how many are remaining. If you have 0 licenses remaining, and you need to create a user, you can either deactivate an existing user (uncheck the Active checkbox on their User record), or you can purchase additional licenses by contacting your Salesforce Account Executive.