Declined Credit Cards and Fraud Prevention
Sometimes reusing the same credit card with different email addresses or different credit cards from a single location can lead to the unfortunate situation where a donor is completely unable to process transactions.
Here's how you can whitelist a donor's IP address and email address so they can successfully process their transaction.
How to see Declined Transactions in Salesforce
Switch to the C&P Payment-as-a-service app
View declined transactions
To get the IP address to whitelist the donor can simply google
https://www.google.com/#q=what+is+my+ip will get the IP address
To whitelist the IP & Email address
Login to https://portal.clickandpledge.com then click Account Info -> 3rd Party --> Fraud Service