Declined Credit Cards and Fraud Prevention
Sometimes reusing the same credit card with different email addresses or different credit cards from a single location can lead to the unfortunate situation where a donor is completely unable to process transactions.
Here's how you can whitelist a donor's IP address and email address so they can successfully process their transaction.
How to see Declined Transactions in Salesforce
Switch to the C&P Payment-as-a-service app
View declined transactions
Go to the Transactions Tab and select the Declined transactions and hit GO!
Click the Order number of a transaction
This will open up the order details so you can see a bit more details about who made the transaction and you can reach out to them to provide assistance.
To get the IP address to whitelist the donor can simply google
https://www.google.com/#q=what+is+my+ip will get the IP address
To whitelist the IP & Email address
Login to https://portal.clickandpledge.com then click Account Info -> 3rd Party --> Fraud Service
Enter the IP and Email address and hit Submit
We don't recommend turning completely off Fraud services EVER! This leaves you liable for fraudulent transactions, and hackers have been known to attempt 1000s of credit cards in an hour when they target an organization.